Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the website at sentosass.biz and your engagement with consulting services provided by Sentosas Cipta ("we", "us", "our"), a business intelligence consulting practice based in Kuala Lumpur, Malaysia.

By accessing this website or engaging our services, you agree to be bound by these Terms. If you do not agree, please refrain from using the website or proceeding with a service engagement. We encourage you to read these Terms carefully and to contact us if anything is unclear.

2. Services

Sentosas Cipta provides business intelligence consulting services to small businesses, including but not limited to:

• Numbers That Matter Review — a consultative session to identify key business metrics and outline a reporting approach (RM 640)
• Dashboard Setup & Data Connection — connection of data sources, dashboard configuration, and team training (RM 1,340)
• Connected Reporting & Quarterly Review — a continuing arrangement covering dashboard maintenance, quarterly reviews, and priority support (RM 2,240 per quarter)

The scope, deliverables, and timeline for each engagement will be confirmed in writing prior to commencement. We will make reasonable efforts to meet agreed timelines, though certain outcomes may depend on the availability and quality of data you provide.

3. Engagement and Payment

3.1 Commencement

An engagement begins upon receipt of written confirmation from both parties and, where applicable, upon receipt of the agreed deposit or full payment. We will send you a brief engagement summary setting out the agreed scope before work begins.

3.2 Fees

All fees are stated in Malaysian Ringgit (MYR) and are inclusive of applicable taxes unless otherwise noted. Prices displayed on our website are indicative and subject to confirmation based on the specifics of your situation.

3.3 Payment Terms

For one-time services, full payment or an agreed deposit is due before work begins. For the quarterly arrangement, fees are invoiced at the start of each quarter. We will issue invoices by email. Payment is due within 14 days of the invoice date unless otherwise agreed in writing.

3.4 Late Payment

If payment is not received within the agreed period, we reserve the right to pause work until the outstanding amount is settled. We will give you reasonable notice before doing so and will work with you to find a suitable resolution.

4. Your Responsibilities

To enable us to deliver our services effectively, you agree to:

• Provide timely access to the data, systems, and personnel reasonably required for the engagement
• Ensure that any data you share with us is accurate to the best of your knowledge
• Notify us promptly of any material changes to your business that may affect the engagement
• Ensure that you hold the necessary rights and permissions to share any data or materials provided to us

We will handle all data you share in accordance with our Privacy Policy and with reasonable professional care.

5. Intellectual Property

5.1 Deliverables

Upon receipt of full payment, you receive a licence to use the reports, dashboards, and documentation we produce for you for your internal business purposes. This licence is non-exclusive and non-transferable.

5.2 Our Materials

Methodologies, templates, frameworks, and general approaches developed by Sentosas Cipta remain our property. Ownership of these is not transferred as part of any engagement.

5.3 Your Data

All business data you share with us remains your property at all times. We will not use your data for any purpose other than delivering the agreed services.

6. Confidentiality

Both parties agree to keep confidential any non-public information disclosed during the engagement. We will not share details of your business, data, or results with third parties without your consent, except where required by law. This obligation continues after the engagement ends.

You agree to treat any methodologies, tools, or materials we share with you as confidential to our practice.

7. Limitation of Liability

Our services are provided on a professional advisory basis. While we take care in our work, we cannot warrant specific business outcomes. The insights and recommendations we provide are based on the data and information available to us at the time.

To the fullest extent permitted by Malaysian law, our total liability to you in connection with any engagement shall not exceed the fees paid for the relevant service. We shall not be liable for any indirect, consequential, or incidental losses arising from your use of our services or deliverables.

Nothing in these Terms limits liability for fraud, gross negligence, or any matter that cannot be excluded under applicable law.

8. Cancellation and Variation

8.1 Cancellation by You

You may cancel an engagement by giving us written notice. If cancellation occurs before work has commenced, any deposit paid will be refunded in full. If work has begun, we will invoice for work completed up to the point of cancellation at a fair and proportionate rate.

8.2 Cancellation by Us

We reserve the right to withdraw from an engagement in exceptional circumstances, such as if we are unable to obtain the access or information required to proceed. In this case, we will refund fees for work not yet delivered.

8.3 Quarterly Arrangement

The Connected Reporting & Quarterly Review arrangement may be ended by either party with 30 days' written notice. No refund is due for a quarter already in progress at the time of notice.

9. Website Use

You may use this website for the purpose of learning about our services and getting in touch with us. You agree not to use the website in any way that is unlawful, harmful, or disruptive to others. We reserve the right to restrict access to the website at our discretion without prior notice.

The content on this website is provided for general information purposes. While we take care to keep it accurate, we make no representations as to its completeness or suitability for any particular purpose.

10. Links to Third-Party Sites

This website may contain links to external websites for reference or convenience. We are not responsible for the content, accuracy, or practices of those sites. A link does not constitute an endorsement.

11. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia. We would always prefer to resolve any concerns informally in the first instance — please contact us before initiating any formal proceedings.

12. Changes to These Terms

We may update these Terms from time to time. The "last updated" date at the top of this page will indicate any revisions. If you are in an active engagement at the time of a material change, we will notify you directly. Continued use of the website after any update constitutes acceptance of the revised Terms.

13. Contact

If you have any questions about these Terms or wish to discuss anything they cover, please reach out:

• Email: [email protected]
• Address: Sentosas Cipta, Jalan Damansara, 60000 Kuala Lumpur, Malaysia
• Phone: +60 3-2916 4738